Privacy Policy
This Privacy Policy explains how FastFi Network (“FastFi”, “we”, “our”, “us”) collects, uses, shares and protects your personal information when you use our broadband internet, leased line, OTT and related services (“Services”) and when you visit our website or communicate with us.
1. Scope
This Policy applies to:
- All FastFi broadband, Wi-Fi, leased line and related Services.
- Our website, customer portal, WhatsApp communication, SMS, calls and support channels.
- Existing, new, and former customers, as well as users who show interest in our Services.
2. Information We Collect
We may collect the following types of information as per applicable laws and KYC requirements:
- Contact details: Name, address, phone number, email ID, installation address.
- KYC / identification: ID proof details such as Aadhaar, PAN or any other allowed document, only where required by regulations.
- Account information: Customer ID, plan details, billing history, payment mode and due amounts.
- Technical & usage data: Device information (router/ONU MAC, IP address), connection logs, bandwidth usage, session duration, service quality parameters etc., as required for network operations and lawful purposes.
- Communication data: Queries and interactions via calls, WhatsApp, email, tickets and feedback forms.
- Website / app data: Basic analytics such as pages visited, time spent, browser type, and cookies (explained below).
3. How We Use Your Information
We use your information for the following purposes:
- To create your account, verify your identity and activate your connection.
- To provide, operate and maintain our broadband, Wi-Fi and leased line Services.
- To monitor network performance, prevent misuse and ensure fair usage.
- To generate bills, process payments, send reminders and manage renewals.
- To provide technical support, resolve complaints and improve customer experience.
- To send important service-related updates, outages information, plan changes and policy updates.
- To send offers or promotions related to FastFi (you can opt out of marketing at any time).
- To comply with legal, regulatory and security obligations under applicable laws in India.
4. Legal Basis & Compliance
We collect and process your information based on:
- Your consent at the time of connection request or while sharing details.
- The need to perform our contract with you for providing internet and related Services.
- Our legitimate interest in running, protecting and improving our network and business.
- Compliance with applicable telecom and IT laws, regulations, and lawful requests from authorities.
5. Sharing of Your Information
We do not sell your personal data. However, we may share your information with:
- Network & infrastructure partners: Upstream bandwidth providers, NOC partners, and infrastructure vendors who help us deliver Services.
- Payment & billing providers: Banks, payment gateways, and accounting systems for processing invoices and payments.
- Technical vendors: CRM, ticketing, SMS/WhatsApp gateways or analytics tools used to support operations and communication.
- Government / law enforcement: When required by law, court order, or lawful request from authorities.
Wherever possible, such sharing is done under confidentiality or data-processing arrangements.
6. Cookies & Online Tracking
Our website and customer portal may use cookies or similar technologies to:
- Remember your preferences and login session.
- Understand how visitors use our site and improve usability.
- Show relevant content or offers related to our Services.
You may control cookies through your browser settings, but disabling cookies may affect some features.
7. Data Security
We use reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse or alteration. However, no system is 100% secure and we cannot guarantee absolute security of data transmitted over the internet.
8. Data Retention
We retain your personal information for as long as:
- Your connection or account remains active; and/or
- It is necessary for billing, accounting, dispute resolution and legal obligations; and/or
- Retention is mandated by any applicable law, regulation or authority in India.
9. Your Rights & Choices
Subject to applicable law, you may have the right to:
- Review or update certain personal information in our records.
- Request correction of inaccurate or incomplete information.
- Opt out of non-essential marketing communications from FastFi.
- Raise concerns about privacy or data usage with us.
To exercise these rights, please contact FastFi support using the details below.
10. Children’s Information
Our Services are generally intended for adult account holders who are legally capable of entering into a contract. We do not knowingly collect personal information from children without appropriate consent from parents or guardians, where required.
11. Third-Party Websites & Services
Our website or communication may include links to third-party websites, apps or OTT platforms. We are not responsible for the privacy practices or content of those third-party services. Please review their privacy policies separately.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements or operational needs. The updated version will be posted on our website with the revised “Last updated” date. Your continued use of our Services after such changes indicates your acceptance of the updated Policy.
13. Contact & Support
If you have any questions, concerns or requests related to this Privacy Policy or your personal data, please contact:
- FastFi Network – Customer Support
- Email: support@fastfi.in (update if different)
- Phone / WhatsApp: +91 91064 07995 (or your official support number)
- Website: fastfi.in